Refund Policy

Last updated: March 2, 2026

TL;DR: ChordVox 是一款“先试用，后购买”的数字产品。我们提供了长达 30 天的全功能免费试用。一旦授权码发放，销售即视为最终结果。仅当您遇到无法解决的严重技术问题时，我们才会酌情处理退款。

1. Free Trial

ChordVox offers a 30-day full-feature free trial with no restrictions and no credit card required. We strongly encourage you to fully evaluate the software during this period before making a purchase.

2. Digital Delivery

ChordVox is a digital product. Delivery is considered complete immediately when the license key is issued (displayed on-screen and sent via email). Due to the nature of digital software and the availability of a 30-day free trial, all sales are final once the license is delivered.

3. Subscription Refunds

You may cancel your subscription at any time through the customer portal. Access remains until the end of the current billing period.
No partial refunds are issued for unused portions of the current billing cycle.
If you were charged after intending to cancel, contact us within 7 days for a full refund of the most recent charge.

4. Lifetime (One-Time Purchase) Refunds

If you experience a genuine technical issue that prevents the software from functioning and our support team is unable to resolve it, we will issue a full refund.
Refund requests must include details of the issue and evidence that you contacted support first.
Refunds are strictly not available for reasons such as "changed my mind," "found an alternative," or "purchased by mistake." The 30-day free trial exists entirely for evaluation purposes.

5. What Happens After a Refund

Your license key will be revoked upon refund processing.
Pro features will be deactivated on your next license check.
You may continue using the free/trial version of the software.

6. Chargebacks

If a chargeback is filed with your bank, your license will be immediately revoked. We encourage you to contact us directly before initiating a chargeback — we're committed to resolving issues quickly.

7. How to Request a Refund

Your order number or email used at purchase
A description of the issue
Any steps you've already taken to resolve it

We typically respond within 24 hours.

8. Payment Processor

All payments are processed by Lemon Squeezy as merchant of record. Approved refunds are processed through Lemon Squeezy and may take 5–10 business days to appear on your statement.